Your responsibilities

As your landlord, we are committed to providing an excellent maintenance and repairs service.

It is our responsibility to make sure that the outside of your home is in good condition, and to repair fixtures and fittings inside your home, such as kitchen units, pipes and heating systems.

You are not responsible for repairs to shared areas, but we do ask you to report any necessary repairs in these areas. It is your responsibility to maintain the inside of your home and carry out minor repairs. You should also do the following:

Replace electric plugs and fusesReplace tap washersDecorate inside your home, including filling small cracks in walls and ceilings
Replace lightbulbsUnblock sinks,basins and bathsPut up your own blinds, curtain tracks, coat rails and shelving
Battery replacements including smoke detectorsReplace plugs and chains on sinks, baths and basinsFloor coverings (excludes kitchen and bathroom floor coverings) 
 Replace damaged toilet seats and roll holders and towel rails 
 Bathroom cabinets 
 Bleeding radiators 
 Showers when fitted by customer 
PermissionsDoorsDeliberate or accidental damageWaste disposal
Get our permission in writing for all alterations (including installing a satellite dish)Adjust internal doors so they open and close over fitted carpetsRepair damage caused deliberately or accidently by you or a guest, for example broken windows or damaged kitchen cupboards and worktops. Replace household dustbins, including wheelie bins
 Replace door handles, latches, letter boxes and door knockersAllow our staff and contractors reasonable access to your home to investigate and carry out any repairs or inspections, and behave reasonably towrds themTelephone points (unless it is a communal telephone point)
 Change of lock as a result of lost keys or locked outLeave the property in a clean and tidy condition when you move outTV ariels and sockets (unless it is a communal ariel or socket)
   Washing machines waste blockages
   Domestic appliances such as cookers, fridges , washing machines and dishwashers