Report a repair

As a Gateway tenant you have a right to expect repair work to be done quickly and efficiently. You have responsibilities too and must tell us about any repair that needs doing as soon as you can.

More information

If you would like to know more about our, and your responsibilities, then please read the leaflet below.

Repairs and Maintenance


Sign up to MyGateway


Report a repair

We are open Monday to Friday, 9am-5pm for you to report a repair.



Set up your account today to log a repair online, call 020 8709 4300.


020 8709 4300


0800 052 9922


Appointment slots can be booked as follows:


Monday to Friday:

8am - 11am

11am - 2pm

2pm - 5pm


9am - 12pm