About us

Homeworks team photo

Gateway Homeworks is the in-house responsive and major repairs team at Gateway Housing Association, created in response to resident feedback about improvements they would like to see to their property repairs. 

Our aim

Our aim is to provide a 'consistently great service', to exceed customer expectation and outperform our peers by delivering a quality first fix service.

We have invested in new technology and staff training to ensure:

  • Works are correctly diagnosed when you call
  • Appointments are accurately scheduled and 
  • Our work is carried out efficiently by a qualified tradesman carrying the correct tools and materials.

  
We will:

  • Offer flexible appointments responsive to your needs
  • Turn up on time and show ID
  • Ensure staff can be recognised by their smart new uniforms carrying the Homeworks logo
  • Be polite and courteous and respect you and your home
  • Explain what works need to be carried out and how we will carry out these works to minimise inconvenience to you and your family
  • Protect your furnishings, remove any waste or debris and clean up after the works are complete
  • Ask if you are satisfied with the result when the works are complete and
  • Give you the opportunity to complete a simple satisfaction survey to anonymously record your opinions on the quality of the service   

 

 

Contact us

We are open Monday to Friday - 9am-5pm for you to phone us or visit:

 

General enquiries:

020 8709 4300

Repairs:

0800 052 9922

 

Write to us:

Gateway Housing Association

409-413 Mile End Road

London E3 4PB

 

Email:

enquiries@gatewayhomeworks.co.uk

Fax:

020 8709 4400

 

How to find us

Click here for a map.